TERMS & CONDITIONS
Making a Booking, Deposits and Final Payments, Age Requirements:
- Deposit required is 50% of the total price. We accept Visa, MasterCard or Bank Transfer
- A booking fee applies to all bookings
- Final payments are required 7 days prior to arrival
- Credit Card transactions incur a1.2% Merchant Fee.
- Bank Transfer: Bendigo Bank, BsB: 633-000, Account: 124 087 396, Reference: SURNAME of booking
- Payment by cheque is acceptable for deposits; but not acceptable upon arrival
- We are a cashless Change is not available.
You will receive emails notifying balance of payments, payment updates and cancellations.
All guests checking into any property must complete and sign the Terms and Conditions – Check-in form.
Bookings can only be made by people OVER the AGE of 21 YEARS. ID must be presented to reception on arrival.
Cancellations, Changes and Shortened Stays, Travel Insurance:
All cancellations must be advised by phone and in writing. Booking fees and credit card fees are not refundable.
Option 1. Transfer your booking in the same property within a 6 month period. This option is not available in peak and mid seasons. (Extra costs may occur)
Option 2. Once you have cancelled – any paid monies are held in Trust and if another booking with same dates at the same property with paid deposit, is made, we will refund you, less the booking fee for works already carried out.
No refunds will be made for a no show attendance.
No early exit refunds are given. In the event of an emergency, this decision is strictly made by the owner of the property.
Coolum Holidays recommends travel insurance which can protect you in the event that there are unexpected changes to your travel plans or in the event that a natural disaster occurs if for any reason you are unable to get to your destination.
NON SMOKING PROPERTIES:
Smoking is prohibited at all Coolum Holidays Properties. If it is found that smoking has occurred, you will be charged for extra laundering and cleaning of all soft furnishings. If a full service of air conditioner is required due to smoking in the property (please note this smell is highly distinctive) you will be charged.
The property is in a residential area and we require conversations to be taken inside from 10.00pm to 7.00am
For the purpose of this term, noise disruption includes loud behaviour of any type that disrupts the peace and quiet of others, intrusive or abusive behaviour or language, loud music or other sounds effecting the residence that is audible outside the boundaries of the property during the day or night. If a warning to reduce excessive noise is given to you or other guests in the property, without effect, you will be asked to leave the property immediately, with no refund of monies.
Number of guests:
Each holiday property is equipped for a specific number of guests. No mattresses, tents, caravans or more cars than the property accommodates are allowed. It is against health department regulations for more persons to occupy a property than there are beds to accommodate them. Numbers in excess of the agreed guests will be charged for and the owner of the property will be given the right to terminate or to request the numbers reduced.
Security Bond and Claims on the Security Bond:
All properties have a security bond as quoted on www.coolumholidays.com.au and informed upon booking.
This bond amount will be held in trust refunded back to you once we are satisfied that you and your guests have abided by our Terms and Conditions of your stay. Bond refunds are processed back to your nominated Credit Card within 7 Days of your Departure.
If any claim on your bond is necessary, you will be advised via email (and phone where possible).
Claims may include, but not limited to, the following: Excess cleaning, damages or breakages, excess rubbish and recycle removal, blatant disregard of the terms, noise, disturbing of neighbours, police call outs.
The following applies to ‘Pet Friendly’ properties Only. Request approval for your pet and a Pet Fee of $110 must be paid.
Prior to departure you are required to remove all pet faeces from garden/yard. Ensure thorough vacuuming / removal of pet fur Extra charges will apply if this is not adhered to.
Large pets must be kept outside at all times. Couches and beds are for human use only, never for animals. Guests are responsible for any damage by their pets to the property.
House rules and departure checklist:
Guests are required to leave a property in similar condition to their arrival day. All rubbish removed, washing up done, or dishwasher loaded and turned on. Basic vacuuming to be done and all furnishings to be left in same position as arrival day.
Any excess cleaning will be advised to guest and charged.
Bins: If its bin night during your stay please ensure all bins are out on the kerb. You will find bin night notification in your welcome pack or in the Coolum Holidays compendium, if unsure please confirm with Coolum Holidays 07 5446 3788.
You must take any excess rubbish that does not fit in the provided bins when you leave. You will be charged a tipping fee and service fee if excess rubbish is left at the property or if the rubbish bins are not put out on the requested days.
Loss and Damage: All damages, breakages or losses to the property, furniture and furnishings are to be reported to the agent immediately. Should you discover a fault or breakage or disturbed property please advise the agency straight away or we will assume that you were responsible and charge accordingly.
Children: no responsibility will be taken for children or pets, staying at or visiting the property. Please supervise at all times, taking into consideration fencing, pools, dams, stairs, verandas and balconies.
Smoking: Smoking is not permitted at any of our properties, including balconies, verandahs, decks. If you need to smoke please do so away from the property. If evidence of smoking is found at the property you will be charged for the steam cleaning of carpets and furniture, laundering of all soft furnishings and linen plus replacement linen where necessary.
Local planning laws: Guest must abide in all circumstances to the local council planning laws and guidelines regarding holiday accommodation. Coolum Holidays are not responsible for any building or construction works happening in the area. If Coolum Holidays are notified regarding any body corporate works on buildings that may be happening, we will contact any incoming guests immediately.
Functions and parties: no functions or parties are allowed at any holiday rental property under these terms and conditions. This is regulations under the local planning laws as well.
Check-in and Check-out times:
Check in is from 2:00PM and Checkout is no later than 10:00AM
You are welcome to contact us 24 hours prior to your arrival and request the possibility of earlier check-in – never guaranteed.
Unauthorised late checks outs will be charged at $20 per hour.
Keys are required to be returned to our Coolum Holidays office by 10:00am.
Lost Property, Lock up property:
No responsibility will be taken for guests personal property during or after their stay. Any items left behind can be posted back (COD) Cash on delivery. Unclaimed items will be destroyed or donated to charity within 14 days if not claimed.
Your booking is made in good faith by us, as the property owner’s agents. We have taken great care to describe your holiday with up-to-date photography and accurate description. However we cannot accept responsibility for incorrect descriptions, errors or omissions. At times situations arrive over which we have no control. We reserve the right to move visitors to alternate accommodation of a similar standard at our discretion. If this is the case, we will notify you as soon as possible and make every reasonable effort to make sure you are satisfied. We cannot guarantee accommodation, should an alternate not be found you will be refunded and you hereby agree that you will accept the refund as an acceptable solution, should such a situation arise. In the case of refurbishment or owners instruction, accommodation rates may be subject to increase. Should this occur you will be notified and given the opportunity to pay the difference in tariff, receive a full refund of your deposit or we can help you find alternate accommodation. Again if this is not satisfactory then you will be refunded and you hereby agree that you will accept a refund as an acceptable solution.