TERMS & CONDITIONS
Your booking is made in good faith by us, as the property owner’s agents. We have taken great care to describe your holiday with up-to-date photography and accurate description. However we cannot accept responsibility for incorrect descriptions, errors or omissions. At times situations arrive over which we have no control. We reserve the right to move visitors to alternate accommodation of a similar standard at our discretion. If this is the case, we will notify you as soon as possible and make every reasonable effort to make sure you are satisfied. We cannot guarantee accommodation, should an alternate not be found you will be refunded and you hereby agree that you will accept the refund as an acceptable solution, should such a situation arise. In the case of refurbishment or owners instruction, accommodation rates may be subject to increase. Should this occur you will be notified and given the opportunity to pay the difference in tariff, receive a full refund of your deposit or we can help you find alternate accommodation. Again if this is not satisfactory then you will be refunded and you hereby agree that you will accept a refund as an acceptable solution.
Making a Booking, Deposits and Final Payments, Age Requirements:
- Deposit required is 50% off the tariff. We accept Visa, MasterCard or Bank Transfer.
- A booking fee applies to all bookings.
- Final payments are required 7 days prior to arrival.
- Credit Card transactions incur a 1.5% Merchant Fee.
- Bank Transfer: Bendigo Bank, BSB: 633-000, Account: 124 087 396, Reference: Surname
- Payment by cheque is acceptable for deposits; it’s not acceptable upon arrival.
- We are a cashless office. Change is not available.
You will receive emails notifying balance of payments, payment updates and cancellations.
All guests checking into any property must sign the Terms and Conditions. Bookings can only be made by people OVER THE AGE OF 21 YEARS. ID must be presented to reception on arrival.
Cancellations, changes and Shortened Stays, Travel Insurance:
All cancellations must be advised in writing. Booking fees and credit card fees are not refundable.
Option 1. Transfer your booking in the same property within a 6 month period. This option is not available in peak and mid
seasons. (Extra costs may occur)
Option 2. Cancel your booking in writing. Another booking with same dates needs to be confirmed with a payment to receive
your deposit / full funds back.
No refunds will be made for a no show attendance.
No early exit refunds are given. In the event of an emergency, this decision is strictly made by the owner of the property.
Coolum Holidays recommends travel insurance which can protect you in the event that there are unexpected changes to
your travel plans or in the event that a natural disaster occurs if for any reason you are unable to get to your destination.
NON SMOKING PROPERTIES:
Smoking is prohibited at all Coolum Holidays Properties. If it is found that smoking has occured, you will be charged for extra laundering and cleaning of all soft furnishings. If a full service of air condioner is required due to smoking in the property (please note this smell is highly distinctive) you will be charged.
We have a strict no party policy. The property is in a residential area and the same laws of noise exist 10:00 PM noise MUST cease immediately. Shut all doors and take the conversations inside. If a warning about noise is given to you or other guests in the property without effect, you will be asked to leave the property IMMEDIATELY with no refund of monies.
For the purpose of this term, noise disruption includes loud behaviour of any type that disrupts the peace and quiet of others, intrusive or abusive behaviour or language, loud music or other sounds effecting the residence that is audible outside the boundaries of the property during the day or night.
Number of guests:
Each holiday property is equipped for a specific number of guests. No mattresses, tents, caravans or more cars than the property accommodates are allowed. It is against health department regulations for more persons to occupy a property than there are beds to accommodate them. Numbers in excess of the agreed guests will be charged for and the owner of the property will be given the right to terminate or to request the numbers reduced.
Security Bond and Claims on the Security Bond:
All properties have a security bond as quoted on www.coolumholidays.com.au and informed upon booking. This bond amount will be held in trust refunded back to you once we are satisfied that you and your guests have abided by our Terms and Conditions of your stay.
Bond refunds are processed back to your nominated Credit Card within 7 Days of your Departure. If any claim on your bond is necessary, you will be advised via email (and phone where possible). Claims may include, but not limited to, the following: Excess cleaning, damages or breakages, excess rubbish and recycle removal, blatant disregard of the terms, noise, disturbing of neighbours, police call outs.
Your pet is most welcome ONLY at pet friendly properties. Pets are only welcome if pet fee is paid. No pets are allowed in properties that are not pet Friendly. If a pet is found at the property the owner can request a pet fee or immediate termination of your stay.
If you have a pet with you, it is expected that a few simple rules of courtesy are followed:
All guests wishing to bring a pet must advise our office for Pet Fee of $110 to be applied. We ask you clean up any pet faeces or digging of garden. Extra charges will apply if this is not adhered to. Large pets must be kept outside at all times, furnishing is for human use not for animals. You would be required to ensure removal of all pet fur. If there is any evidence of them mistreating the property, it will result in extra cleaning charges or carpet steam cleaning charges. This will be taken from your bond and you will be notified by email that this has been done.
Tenancy and bad books:
Coolum Holidays participate in the Bad Books Register. By accepting this booking you hereby agree that if you or any occupant covered by this booking, breaches our terms and conditions, your name, phone number and email address and details of the breach/s may be registered with this organisation. Coolum Holidays reserve the right to cancel a booking where a guest is registered on bad books.
House rules and departure checklist: It is a condition of your stay that you adhere to our terms and conditions, to the house rules and action the departure checklist clearly displayed at the property and leave the property, having completed your final checklists.
Keys: After hours keys lock outs $100 service fee applies. Keys are required to be returned to Coolum Holidays prior to 10am day of departure. Should any keys be left in the property and key retrieval is required a $50 fee will be charged to your credit card. Guests will be liable for any keys lost and the cost to replace the locks.
Cleaning: Cleaning is included in the booking, however if excessive cleaning is required the guest will be charged at cost. A $50 BBQ cleaning fee will be charged for any uncleaned BBQ.
House rules and departure checklist:
Bins: If its bin night during your stay please ensure all bins are out on the kerb. You will find bin night notification in your welcome pack or in the Coolum Holidays compendium, if unsure please confirm with Coolum Holidays 07 5446 3788. You must take any excess rubbish that does not fit in the provided bins when you leave. You will be charged a tipping fee and service fee if excess rubbish is left at the property or if the rubbish bins are not put out on the requested days.
Loss and Damage: All damages, breakages or losses to the property, furniture and furnishings are to be reported to the agent immediately. Should you discover a fault or breakage or disturbed property please advise the agency straight away or we will assume that you were responsible and charge accordingly.
Third Party Services: Should you engage the services of a third party during your stay such as beautician, massage therapist etc. this is your responsibility to ensure that they carry the appropriate public liability insurance and that they clean up after themselves.
Children: no responsibility will be taken for children or pets, staying at or visiting the property. Please supervise at all times, taking into consideration fencing, pools, dams, stairs, verandas and balconies.
Smoking: Smoking is not permitted inside any of our properties. If you need to smoke please do so away from the property to ensure that the smoke does not enter the property. If evidence of smoking is found at the property you will be charged for the steam cleaning of carpets and furniture, laundering of all soft furnishings and linen plus replacement linen where necessary.
Local planning laws: Guest must abide in all circumstances to the local council planning laws and guidelines regarding holiday accommodation. Coolum Holidays are not responsible for any building or construction works happening in the area. If Coolum Holidays are notified regarding any body corporate works on buildings that may be happening we will contact any incoming guests immediately.
Functions and parties: no functions or parties are allowed at any holiday rental property under these terms and conditions. This is regulations under the local planning laws as well.
Check-in and Check-out times:
Check in is from 2:00PM and Checkout is strictly 10AM.
If the property is available and no maintenance, cleaning or a back-to-back bookings are in place an early check-in can be arranged. Unauthorised late checks outs will be charged at $20 per hour. Keys are required back to Coolum Holidays office at 10AM. Key recovery will be charged at $50.00.
Lost Property, Lock up property:
No responsibility will be taken for guests personal property during or after their stay. Any items left behind can be posted back (COD) Cash on delivery. Unclaimed items will be destroyed or donated to charity within 14 days if not claimed.